The human brain possesses a remarkable ability to be aware of emotions and engage in verbal thinking. This unique characteristic allows for the simulation of various options and consideration of which behaviors would yield the best outcomes.Language plays a pivotal role as it serves as a bridge between individuals' intellectual quotient (IQ) and emotional quotient (EQ). It serves as the primary medium through which people exchange information, express themselves, comprehend the world, and establish connections with others. Effective communication necessitates the integration of cognitive and emotional skills.
From a cognitive standpoint, individuals must possess the ability to organize and express thoughts clearly, utilize language effectively, and communicate complex ideas in a manner that others can comprehend (Aronson, Wilson, & Akert, 2019). This entails skills such as logical reasoning, critical thinking, and proficient use of vocabulary.
On the emotional side, individuals must be capable of perceiving and responding to emotional cues from others, demonstrating empathy, and effectively conveying their own emotions (Goleman, 1995). Emotional skills like self-awareness, emotional regulation, and empathetic listening are essential for understanding others and establishing meaningful connections.The human brain has evolved to prioritize language and social interaction.
Consequently, the concept of Communication QuotientTM (CQ) focuses on how individuals interface with others using their language skills and communication abilities. Effective communication enables the formation and maintenance of social bonds, facilitates the conveyance of thoughts and ideas, facilitates seeking help and support, and promotes collaborative problem-solving endeavors.
To communicate effectively we must be able to understand and convey complex ideas (a Research supports the significance of communication in various aspects of life. Effective communication skills have been found to positively influence personal relationships, workplace success and overall psychological wellbeing (Adler & Elmhorst, 2019; Burgoon, Guerrero, & Floyd, 2016; Noller & Feeney, 2019). Communication fosters understanding, empathy and conflict resolutions, therefore our ability to communicate effectively is closely linked to our well being and leads to healthier and more fulfilling interpersonal connections (Dainton & Zelley, 2021).
- Adler, R. B., & Elmhorst, J. M. (2019). Communicating at work: Principles and practices for business and the professions. McGraw-Hill Education.
- Burgoon, J. K., Guerrero, L. K., & Floyd, K. (2016). Nonverbal communication. Routledge.
- Noller, P., & Feeney, J. A. (2019). Understanding interpersonal relationships. Oxford University Press.
- Dainton, M., & Zelley, E. D. (2021). Applying communication theory for professional life: A practical introduction. Sage Publications.
- Aronson, E., Wilson, T. D., & Akert, R. M. (2019). Social psychology (10th ed.). Pearson.
- Goleman, D. (1995). Emotional intelligence. Bantam Books.