Research conducted by Clare Munn and a team of clinical psychologists and neuroscientists has led to the development of a comprehensive model known as the CQ: Communication Quotient™ Integrated Model. This model aims to elucidate the intricate connections between one’s CQ: Communication Quotient™ and a distinct set of skills. Drawing from the theoretical frameworks of Relational Framing (Hayes et al., 2001) and Theory of Mind (Premack and Woodruff, 1978), the CQ: Communication Quotient™ Integrated Model emphasizes the interplay between CQ, Emotional Quotient (EQ) and Intelligence Quotient (IQ). According to the model, effective communication relies on the integration of these three dimensions. Together, these interconnected dimensions provide a comprehensive understanding of human communication, highlighting the importance of Relational Framing and Theory of Mind in shaping effective communication processes.

The model emphasizes that effective communication necessitates the integration of cognitive and emotional skills. From a cognitive perspective, to communicate effectively, individuals must be capable of organizing and articulating thoughts clearly, employing language effectively and conveying complex ideas. On the emotional side, individuals need to be adept at perceiving and responding to emotional cues from others, demonstrating empathy and effectively communicating their own emotions. The development of the CQ: Communication Quotient™ Integrated Model aligns with the understanding that the human brain has evolved to facilitate language and socialization. It emphasizes the role of CQ: Communication Quotient™ in examining how individuals engage with others through language skills and communication.

Hayes, S. C., Barnes-Holmes, D., & Roche, B. (Eds.). (2001). Relational frame theory: A post-Skinnerian account of human language and cognition. Springer Science & Business Media

Premack, D., & Woodruff, G. (1978). Does the chimpanzee have a theory of mind? Behavioral and Brain Sciences, 1(4), 515-526.